At the Ref Desk (9/16/20): Worst thing about chat reference : the number of times you get cut off. Sucks. [more...]
Subscribe to RSS - Scott Karp

Scott Karp

If Your Users Fail, Your Website Fails, Regardless Of Intent Or Design

Submitted by Leo Klein on Sun, 6/28/09 (2:10pm)
Pub Date: 
Thursday, June 5, 2008
Author: 

On the web, in the age of Google, design has no margin of error, and there are no stupid users, only inadequate designs. Those were the main points of my critique of newspaper websites generally, and WashingtonPost.com in particular, which to be fair, apply to all online publishers, and really any website.