At the Ref Desk (5/22/18): Got an IM request explaining in great detail (several sentences in fact) what kind of article the person was looking for. Only thing missing -- the topic. Oh well... [more...]
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Scott Karp

If Your Users Fail, Your Website Fails, Regardless Of Intent Or Design

Submitted by Leo Klein on Sun, 6/28/09 (2:10pm)
Pub Date: 
Thursday, June 5, 2008
Author: 

On the web, in the age of Google, design has no margin of error, and there are no stupid users, only inadequate designs. Those were the main points of my critique of newspaper websites generally, and WashingtonPost.com in particular, which to be fair, apply to all online publishers, and really any website.