At the Ref Desk (7/2/19): Weird Request of the Week (WRW): patron needed help logging into a pc workstation with scanner. After I helped her log in she asked, 'can I fax from here?' [more...]
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Reference

The World is My Reference Desk?

Submitted by Leo Klein on Sat, 1/5/13 (11:52am)

Um, the world is my reference desk? First day back!

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Proceeds of the day

Submitted by Leo Klein on Thu, 10/18/12 (7:52pm)

At the Reference Desk (actually in the workroom):

  1. OMG! 'Students Help Yourselves'? So unfair! What about us starving non-students? Strike! Strike!
  2. Then I turn to the table and see this wonderful home-made cake!
  3. Then a student brings over a burrito from some event just outside the library! At the same time, someone from Access Services says they've got a bunch of trays from yet another event and could I help clear them out? Are you kidding? Here's a picture of the final haul. It's too much!
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Comment from a Student fresh from the 'Stacks'

Submitted by Leo Klein on Sat, 5/26/12 (6:26pm)

We worked together to find a few books he needed. I was on the phone AND doing chat reference when he came back -- so he switched to handwritten communications.

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Beginning of Fall Quarter 2011 at DePaul

Submitted by Leo Klein on Thu, 9/8/11 (11:39pm)

Picture of Your's Truly at the Ref Desk on my first day for Fall Quarter 2011. Lots of questions about whether we have textbooks for classes (generally we don't). Plus to add to the excitement, our Chat Reference pooped out for a couple of hours.

Last but not least, Are These Fighting Words? -- a shot of the flavors available at the Bean Coffee Stand at DePaul including the (controversial) "Decaf Librarian's Blend".

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IM Widgets More Effective Than Crummy Old Links for Library Chat Reference

Submitted by Leo Klein on Mon, 5/16/11 (8:04pm)

First, I like this study of Chat Reference at S.I.U.-C. because it stresses the need to take its results in context. Maybe you're getting more questions about holdings because you've now got your IM widget on all the database pages listing articles your users are looking for, etc. In any case, the fact that they now have their IM Widget on those pages instead of a simple link seems to have significantly increased virtual traffic:

"The number of SVR ['Synchronous virtual reference' -- i.e. IM] questions increased by another 1,000 in the year when the library embedded a widget into the SFX link resolver menu and EBSCOhost databases. Even though the Ask A Librarian link had been included in the SFX menu and the EBSCOhost banner for many years, an increase was recorded only after the widget was embedded. The increase in SVR questions supports the notion that placement of a widget can influence use."

Julie Arendt, Stephanie J. Graves, (2011) "Virtual question changes: reference in evolving environments", Reference Services Review, Vol. 39 Iss: 2, pp.187 - 205.

Snow Storm Aftermath: DePaul University

Submitted by Leo Klein on Sat, 2/5/11 (11:12am)
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Some shots on the way to work today.

  1. Sign post in snow saying 'Caution: Falling Mice'
  2. Snow sprinkled statues just outside of the DePaul Library.
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Depressing Historical Factoid of the Day

Submitted by Leo Klein on Sat, 1/8/11 (3:17pm)

From Magill's Medical Guide:

"Meanwhile, Spanish physician Michael Servetus published a treatise in 1553 describing how circulation of blood to the lungs and back (often called the lesser circulation) might occur. Unfortunately, because he also included religious views, all copies of his writings that could be found were destroyed, and he was burned at the stake. Eventually, in 1694, a copy of his book was found; his circulation theory matched later findings." [6th ed., v. 1, p.369]

Reference Fail

Submitted by Leo Klein on Wed, 11/24/10 (9:31am)

Library-Journal-logoLibrary Journal's got an article getting a lot of attention by Jean Costello with the provocative title, "Why I Don't Use Libraries for Reference Anymore".

Fall Quarter 2010 at DePaul - View from the Reference Desk

Submitted by Leo Klein on Thu, 9/9/10 (8:09pm)
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Actually the Fall Quarter started on Tuesday -- but this is my first day back.

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Hub of Communication

Submitted by Leo Klein on Sat, 7/24/10 (2:15pm)

Pretty accurate description of a librarians' activities at the reference desk from last month's Computers in Libraries:

...With a telephone receiver wedged between your shoulder and your ear, you are waiting patiently while the patron on the other end expresses his information need: "I am looking for a book; it is blue ..." Beep, beep -- a tone alerts you to the presence of a second caller. Just then, ding -- a little yellow envelope appears in the lower-right corner of your computer--a decade earlier, a voice would have kindly reminded you that, "you've got mail." Ding -- a new window pops into existence; an instant message. Amid all of this confusion, a patron walks up to the desk, crosses her arms, and taps her foot impatiently. You smile and hold up your index finder -- the universal signal for "one moment please." Ding -- something is flashing in the toolbar: your text messaging service. In a desperate attempt at triage, you are clicking away feverishly, minimizing and shuffling windows, each containing a separate application. Oh, and don't forget about your library's Facebook and Twitter accounts ... [Johnson, Benjamin E., "Google Voice", Computers in Libraries, (30, 5): June 2010]

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