At the Ref Desk (8/13/18): Complaints upstairs about someone playing the trumpet in one of the computer labs. Oy. [more...]
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Reference

1st Saturday of the (School) Year

Submitted by Leo Klein on Sat, 9/13/14 (8:01pm)

Nice day; lot of traffic.

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'Selfie' - At the Reference Desk

Submitted by Leo Klein on Sat, 3/15/14 (10:44am)

Everyone's doing it...

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Saturday Crew at Depaul

Submitted by Leo Klein on Fri, 9/20/13 (9:44am)

Part of the Saturday Crew at DePaul on the first week of the new school Year.

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On My Perch Over at Reference

Submitted by Leo Klein on Sat, 8/10/13 (10:39am)

We've been moved up to the 2nd floor while they're remodeling the first floor. The seat is probably no higher than normal but for some reason -- maybe because we're bang up against the main entryway or because the desk is smaller and more like a music stand -- it seems like a perch to me. Just as well. We'll be back downstairs in a couple of weeks.

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Mom at Reference

Submitted by Leo Klein on Sat, 4/6/13 (8:40pm)

Mom at the Reference Desk dealing with an unruly patron.

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The World is My Reference Desk?

Submitted by Leo Klein on Sat, 1/5/13 (11:52am)

Um, the world is my reference desk? First day back!

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Proceeds of the day

Submitted by Leo Klein on Thu, 10/18/12 (7:52pm)

At the Reference Desk (actually in the workroom):

  1. OMG! 'Students Help Yourselves'? So unfair! What about us starving non-students? Strike! Strike!
  2. Then I turn to the table and see this wonderful home-made cake!
  3. Then a student brings over a burrito from some event just outside the library! At the same time, someone from Access Services says they've got a bunch of trays from yet another event and could I help clear them out? Are you kidding? Here's a picture of the final haul. It's too much!
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Comment from a Student fresh from the 'Stacks'

Submitted by Leo Klein on Sat, 5/26/12 (6:26pm)

We worked together to find a few books he needed. I was on the phone AND doing chat reference when he came back -- so he switched to handwritten communications.

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Beginning of Fall Quarter 2011 at DePaul

Submitted by Leo Klein on Thu, 9/8/11 (11:39pm)

Picture of Your's Truly at the Ref Desk on my first day for Fall Quarter 2011. Lots of questions about whether we have textbooks for classes (generally we don't). Plus to add to the excitement, our Chat Reference pooped out for a couple of hours.

Last but not least, Are These Fighting Words? -- a shot of the flavors available at the Bean Coffee Stand at DePaul including the (controversial) "Decaf Librarian's Blend".

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IM Widgets More Effective Than Crummy Old Links for Library Chat Reference

Submitted by Leo Klein on Mon, 5/16/11 (8:04pm)

First, I like this study of Chat Reference at S.I.U.-C. because it stresses the need to take its results in context. Maybe you're getting more questions about holdings because you've now got your IM widget on all the database pages listing articles your users are looking for, etc. In any case, the fact that they now have their IM Widget on those pages instead of a simple link seems to have significantly increased virtual traffic:

"The number of SVR ['Synchronous virtual reference' -- i.e. IM] questions increased by another 1,000 in the year when the library embedded a widget into the SFX link resolver menu and EBSCOhost databases. Even though the Ask A Librarian link had been included in the SFX menu and the EBSCOhost banner for many years, an increase was recorded only after the widget was embedded. The increase in SVR questions supports the notion that placement of a widget can influence use."

Julie Arendt, Stephanie J. Graves, (2011) "Virtual question changes: reference in evolving environments", Reference Services Review, Vol. 39 Iss: 2, pp.187 - 205.

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