At the Ref Desk (11/7/19): Everyone who watched the morning news has come over to ask if that was me on TV. [more...]
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Thinking About Customer Service

Submitted by Leo Klein on Sun, 9/1/19 (8:42pm)

Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.

Institution: