At the Ref Desk (10/6/18): (Question of the Day): "For how much time can I ask you questions?" I told him we were open till nine. [more...]

Hub of Communication

Submitted by Leo Klein on Sat, 7/24/10 (2:15pm)

Pretty accurate description of a librarians' activities at the reference desk from last month's Computers in Libraries:

...With a telephone receiver wedged between your shoulder and your ear, you are waiting patiently while the patron on the other end expresses his information need: "I am looking for a book; it is blue ..." Beep, beep -- a tone alerts you to the presence of a second caller. Just then, ding -- a little yellow envelope appears in the lower-right corner of your computer--a decade earlier, a voice would have kindly reminded you that, "you've got mail." Ding -- a new window pops into existence; an instant message. Amid all of this confusion, a patron walks up to the desk, crosses her arms, and taps her foot impatiently. You smile and hold up your index finder -- the universal signal for "one moment please." Ding -- something is flashing in the toolbar: your text messaging service. In a desperate attempt at triage, you are clicking away feverishly, minimizing and shuffling windows, each containing a separate application. Oh, and don't forget about your library's Facebook and Twitter accounts ... [Johnson, Benjamin E., "Google Voice", Computers in Libraries, (30, 5): June 2010]