Why I Love Task Analysis
So we were developing some survey or the other and I thought I'd try it on a couple real live students before releasing it to the world.
Our first real-live student (guinea pig) comes in and is completely stumped by the drop-down menu asking her to indicate her major.
"What's the problem," I ask.
"Well," she replied, "I'm a freshman and I haven't decided."
Hello, Homer Simpson -- Duh!
And yes, we immediately added "Major Not Yet Chosen" to the thing, and lived happily ever after.