At the Ref Desk (10/6/18): (Question of the Day): "For how much time can I ask you questions?" I told him we were open till nine. [more...]

If Your Users Fail, Your Website Fails, Regardless Of Intent Or Design

Submitted by Leo Klein on Sun, 6/28/09 (2:10pm)
Pub Date: 
06/05/2008
Author: 

On the web, in the age of Google, design has no margin of error, and there are no stupid users, only inadequate designs. Those were the main points of my critique of newspaper websites generally, and WashingtonPost.com in particular, which to be fair, apply to all online publishers, and really any website. I’m writing another post on this same topic because the issue is so fundamental to the future of media, news, publishing, and journalism, that it really can’t be over-emphasized or over-clarified.