At the Ref Desk (9/6/19): How do I know it's close to the start of the school year? Student asks me: 'Where can I borrow the Norton Anthology of American Literature'? [more...]

Thinking About Customer Service

Submitted by Leo Klein on Sun, 9/1/19 (8:42pm)

Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.

Institution: