At the Ref Desk (7/11/20): After 6 hrs of chat-reference, I got out of the house and hiked north on Broadway all the way from Diversey to Howard. Nice evening. (Took the bus home.) [more...]

Thinking About Customer Service

Submitted by Leo Klein on Sun, 9/1/19 (8:42pm)

Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.

Institution: