At the Ref Desk (6/17/17): Quick - look up the hours for today!!! (A popular question during the summer.) [more...]

Infrastructure on the Skids

Submitted by Leo Klein on Sat, 1/25/14 (8:58pm)

"High speed" Internet provider AT&T tells me that my connection speed sucks but instead of trying to fix it, they're throwing in the towel and lowering my monthly rate.

"About Your AT&T High Speed Internet Service - We regularly test the speed of your AT&T High Speed Internet service to ensure you have the best Internet speeds possible. Recently we sent a letter to let you know that our testing has found that your modem speed is slower than the speed shown in the AT&T High Speed Internet Terms of Service. We're moving you to a lower-priced plan more in line with your current speed, although we cannot guarantee specific speeds."

Institution: